Returns & Exchanges
At African Hut, we strive to ensure your favorite South African flavors arrive in perfect condition. Due to the perishable nature of food products, we offer a 14-day return window for non-perishable items and immediate assistance for any damaged or incorrect goods.
Inspect Your Order
Upon delivery, please immediately inspect your package for any signs of damage, missing items, or expired products to ensure they meet our quality standards.
Contact Support
Email our customer service team within 48 hours of delivery for perishable items or 14 days for dry goods, including your order number and photos of any damaged products.
Secure Packaging
If a return is authorized, please place the unopened, non-perishable items back in their original packaging to ensure they are protected during transit.
Receive Refund or Replacement
Once your return is received and inspected, we will process a full refund to your original payment method or ship out a replacement at no additional cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing